About Fitness & Lifestyle Group Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives. Our portfolio of globally recognised brands includes Fitness First Australia , Barry's Bootcamp , Goodlife Health Clubs Australia , Jetts , and Zap . With 300 physical locations across Australia, New Zealand, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives. The Opportunity: At Fitness & Lifestyle Group, our clubs are where hundreds of thousands of members come to train, recharge and improve their wellbeing. Clean, safe, and well-maintained environments are essential to delivering that experience. We are seeking a National Cleaning Contracts Manager to lead the strategic and operational management of our national cleaning program across Australia. In this role, you will oversee external cleaning partners who service our club network, ensuring consistent standards, safety and compliance while delivering a best-in-class environment for our members and teams. Working closely with operational leaders across the business, you will drive supplier performance, manage commercial outcomes and continuously improve how cleaning services are delivered across the portfolio. This is a high-impact role that combines contract management, operational oversight and stakeholder partnership to ensure every club meets the standards our members expect. Key duties and responsibilities include (but are not limited to): Contract & Supplier Management Own and manage relationships with national cleaning suppliers. Act as the primary point of contact between FLG Operations and cleaning contractors. Ensure suppliers deliver services in line with agreed scope, SLAs and KPIs. Lead regular supplier performance reviews (weekly, monthly, and quarterly). Manage contract variations, extensions and scope changes. Ensure compliance with contractual obligations including insurances, WHS and labour standards. Operational Performance Management Monitor cleaning performance across the national club network. Support the development of unified reporting and performance dashboards. Investigate service failures or escalations and implement corrective actions. Conduct root cause analysis on recurring issues. Work with Area Managers, Club Managers, and suppliers to resolve localised service challenges. Scope & Standards Governance Maintain and continuously improve cleaning standards and specifications. Validate that deep cleans are delivered on time and to the required standard. Review cleaning scope versus allocated hours and recommend adjustments where needed. Conduct site audits (both in person and virtually) to verify supplier performance. Financial & Commercial Oversight Manage cleaning contracts within approved budgets. Identify opportunities for cost efficiencies and value optimisation. Support pricing negotiations, variations and additional works. Assist with annual budgeting and forecasting for cleaning services. Stakeholder Engagement Partner with key internal stakeholders including senior leadership, regional operations and finance. Act as the escalation point for cleaning-related issues across the network. Build productive and professional relationships with suppliers and operational leaders. Continuous Improvement Identify opportunities to improve cleaning service delivery models. Introduce innovation in cleaning processes, technology and reporting. Benchmark supplier performance against industry best practice. About you: You are a commercially minded operator who thrives in a fast-paced, multi-site environment. You enjoy building strong supplier relationships while holding partners accountable to high standards of delivery. You bring a balance of contract management, operational oversight and stakeholder engagement, with the ability to solve problems and drive continuous improvement across a complex national portfolio. You will bring: Essential Experience managing national or multi-site service contracts(preferably cleaning, facilities, or maintenance) Strong supplier and vendor management capability Experience monitoring service performance, SLAs and KPIs. Proven ability to manage performance issues and service recovery Strong commercial acumen and contract management skills Excellent communication, negotiation and stakeholder management skills Ability to analyse data and translate into actionable plans High level of organisation and attention to detail Desirable Experience in retail, fitness, hospitality, or multi-site environments Formal qualifications in Facilities Management, Business, or Contract Management Understanding of cleaning industry standards and methodologies Experience implementing performance dashboards and audit programs In return we offer you Complementary all access Goodlife Gym Membership, plus one for a friend FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities. Modern open-plan office with onsite cafe and complimentary barista coffee Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program Leading paid parental leave program Employee Assistance Program Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.
